EVENT: SOLD OUT Audience Experience Lab with Lisa Baxter, 6 June 2013

Lisa Baxter

Lisa Baxter, UK founder of The Experience Business

We are delighted to announce that we have secured the international audience experience expert Lisa Baxter for a one-off day of workshops here in Auckland.
Lisa will be in Auckland for one day only following her presentations at the Australian Council for the Arts Summit in Canberra to give the workshop that changed the way organisations like the UK’s Manchester Royal Exchange Theatre and the National Football Museum view their relationship with audiences – and who have seen their business grow substantially as a result.
More information on this event can be found below. For further information and bookings email us at miles [at] hensloweirving.com or call zero-two-two-zero 464 425.
 
AUDIENCE EXPERIENCE LAB
6 June, 11am – 5.30pm
Come and surf the zeitgeist as Lisa Baxter, UK-based Founder and Director of The Experience Business takes you on a hands-on journey through the world of Audience Experience Design.
  • Do you think you know your audiences? Think again.
  • Do you think you are in the business of presenting and promoting the arts or culture? Think again.
  • Do you think you have what it takes to compete and grow market share? Think again.
If you care about your audiences, then don’t miss this one-off opportunity to learn about the latest in audience experience design.
We regret that this event has now sold out.
6 June, 11am – 5.30pm
Whitecliffe College of Arts & Design, Auckland
What is it?
A rare opportunity to work with international expert Lisa Baxter on audience experience. A myth-busting, paradigm-shifting, ground-breaking day of thinking and doing that will revolutionise how you think about your audiences.
Who is it for?
Perfect for venue managers, Front of house staff, arts managers, programmers, marketers, box office managers, hospitality managers, arts management students and senior ushers or stewards. Groups welcome. Limited places available.
Tell me more?
A pioneer in this emerging field, Lisa’s mission is to help arts and culture organisations grow audiences and build business advantage through the strategic delivery of great experiences.
Lisa helps forward-thinking, mission-driven arts organisations to re-imagine their experience offer.
This inspiring, thought-provoking event, hosted by Auckland-based cultural think tank Henslowe Irving, provides a unique opportunity to discover how to sharpen your audience focus to attract audiences, engender loyalty, deepen engagement, create habitual attendance patterns, and increase revenues.
What have other people said about Lisa’s Audience Experience Labs?
“The impact of Lisa’s Audience Experience Programme has brought two huge gifts to the organisation: a change in our thinking and a fresh insight into our audiences. The impact can be felt across the whole organisation. We’ve learnt how to apply the same care and skill with which we create our shows to how we create an experience for our audience.” Roddy Gauld, Chief Executive, The Octagon Theatre, Bolton
“Venue managers know that people’s experience at their venue can be a make-or-break factor when they’re considering buying tickets in the future. But often venue managements don’t have the time to step back and really think about whether it’s fun – or not – to attend an event at their venue. This is a brilliant opportunity for Auckland venue managements and their teams to step out of the everyday routine and spend some time with a world expert.” – Miles Gregory, Principal, Henslowe Irving: Arts Management Consultants
“Lisa’s workshop inspired delegates to adopt a mind-shift in their approach towards visitor experience design. Delegates left feeling inspired to create more customer-centric organisations.” Alison O’Hara, Chief Executive,  Audiences North East
“Lisa’s work will significantly contribute to the transformation of the Student Union Building and ensure the experiences we create are as amazing as we intend it to be.” Ben Pilling, Head of Operations and Development, Bristol University Students Union
More detail about the day:
Audience Experience Lab is for organisations who want to delight audiences, deliver on Mission and thrive!
IN THE THEORY ELEMENTS YOU WILL:
         EXPLORE ‘audience experience’ in depth
         UNDERSTAND the relationship between audience and brand experience
         DISCOVER exciting and highly relevant new models and concepts that will make a difference
         LEARN how Experience Design can deliver on your Mission and Business Objectives
IN THE PRACTICAL ELEMENTS YOU WILL:
         INVESTIGATE your audience experience
         RE-IMAGINE a better experience offer
         PLAN a pilot Experience Design project to take back to your organisation
         TRY OUT some great new stuff:
Customer Journey Mapping
Touch Point Management
Storyboarding & Prototyping
More about Lisa Baxter
Lisa is the Founder/Director of The Experience Business, a Fellow of the Royal Society of Arts and Associate of the Market Research Society. Regarded as an inspiring and creative thinker, she is in demand nationally and internationally to talk and deliver workshops around her innovative thinking and practice. Lisa is also recognised as one of the UK’s leading qualitative researchers specialising in the arts and cultural sector and is widely published on the subject. She has worked with:
National Football Museum; Lyric Hammersmith; BALTIC Centre for Contemporary Art; Liverpool Everyman and Playhouse; Octagon Theatre, Bolton; Royal Exchange Theatre,  Manchester; Leeds Grand Theatre; Warrington Contemporary Arts Festival;  The Brindley Arts Centre; Finnish National Galleries; Theatre Hullabaloo; Audiences Northern Ireland; Northern Ballet; West Yorkshire Playhouse; Museum of Lancashire; Watford Palace Theatre; Swedish Exhibitions Agency; Huddersfield Contemporary Music Festival; Audiences Norway.
Booking details
SOLD OUT.
Thursday 6 June, 11am – 5.30pm
Pearce Seminar Room, Level 3
Whitecliffe College of Arts & Design
24 Balfour Road, Parnell, Auckland
Tickets: $199 inc GST,  includes morning & afternoon tea.
Group rates: Buy 4 tickets get one free.
Enquiries and bookings to miles[at]hensloweirving.com / zero-two-two-zero 464 425

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